Frequently Asked Questions
Everything you need to know about shopping at Penningtons.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns can be made by mail or at any of our retail locations.
Do you offer international shipping?
Currently, we ship to all addresses within Canada and the United States. Please check our shipping page for specific rates and delivery timelines.
How do I determine my size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and Penningtons gift cards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You may cancel an order within 30 minutes of placement; after that, you will need to follow our standard return process.